Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure. A USB cable is not bundled with the scanner in some areas. The scanner may not work properly when connected to the computer through more than one USB hub.
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Make sure your computer supports USB. Make sure you select the correct scanner when starting to scan.
For Windows: For Mac OS X: When you start Epson Scan from the Epson software folder in the Applications folder and the Select Scanner list is displayed, make sure you select your scanner model. If the problem persists, try restarting the computer. If you upgraded your computer's operating system, you need to reinstall Epson Scan.
Restart Epson Scan and try scanning again. Make sure your computer meets the minimum System Requirements.
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For Windows only: Make sure your scanner's name appears under Imaging devices without a? At the beginning of the download process, make sure to note where the file is being saved. You can also search for the software by filename. Do not rename the file you are downloading; it can cause installation problems.
Uninstall Arcsoft Software
Is the downloading process the same as installing the software? Downloading the software transfers the file to your computer. Installing the software extracts the files and loads them to your computer. Directions are provided to download and install your application. Can a single copy be licensed on more than one computer? The license purchased for only for one computer. If you are insterested in installing the software on multiple machines then you will need to purchase more then one license. Each computer will need to have it own license installed. How to check computer configuration?
How to make a screenshot?
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You may try saving a screenshot by the following steps: Then open painting program such as Microsoft Paint, create a new file. This makes you paste your screenshot to the file. Save the file to a JPEG type file and send it to us.
ArcSoft Software Suite
Please follow these specific steps to reinstall the software completely. However, you would have needed to back up the original installation files to be able to do this Note the following operations may cause other ArcSoft software to malfunction and you may need a reinstall: Windows XP: Delete the program files the installation directory: Restart your computer. Kill the process ACDaemon. Remove the following folders: Show hidden files in Windows XP: Start Windows Explorer.
On the Tools menu, click Folder Options. Click the View tab.
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Under Hidden files and folders, click Show hidden files and folders, and then click OK. Reinstall the software. Uninstall the software in the Control Panel. Click Appearance and Personalization. Click Folder Options.
Stop ArcSoft Connect Service: